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TRACK ORDER
Track your shipment here by filling in your tracking number below:

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Remember: Tracking information is available within 5-6 days from the day we sent you the tracking code.

Please note that these are only estimates for your reference, we do not have any control on high demand, peak seasons, external factors that may delay the processing of your order.

Orders can be tracked at 17track.net and for Immortal Shoes, if you are a US citizen please choose JCEX as the carrier and proceed to enter your tracking # to check on the status of your order.


Estimated delivery time to US: 5-13 business days via Express USPS

Estimated delivery time to Australia: 14-20 days

Estimated delivery time to Canada: 16-26 days

Estimated delivery time to Europe and other countries: 3-5 weeks

International Orders Please Allow 20-50 Days

If you have any questions or concerns regarding your order please let us know via support@projectfersen.com or via the contact form and we'll get back to you within 24 hours.

European Customers : Please not that any VAT or import fees are subject to be the customers responsibilities at customs and time of picking up the package.

Order, address, size or variant changes must be corrected within 2 hours of ordering from the date and timestamp. After 2 hours, any changes will be attempted but no guarantees on the changes are to be made after 2 hours from ordering.

If we agree to a refund, our policies apply to the following below inside the link, unless otherwise stated. Customers are responsible to pay for shipping expenses to ship the product back to us, if we agree to a refund or return.

Our Return Policy can be found here: https://projectfersen.com/pages/return-policy

Our Privacy Policy can be found here: https://projectfersen.com/pages/privacy-policy

Our Terms of Service agreement can be found here: https://projectfersen.com/pages/tos

For Email or SMS marketing, if you wish to not be notified on order updates, or marketing items. You are always welcome to unsubscribe.

All prices are in USD as default and converted into the visitors native currency for reference only. You will be paying in USD, as that is what we accept.

Tracking FAQs

I've received certain items, but not all items from my order?

We ship our products from different warehouses around the world, and always do our best to ship your items from the closest warehouse to your location. However, this might mean that some items arrive on different dates than others, as they are shipped from different warehouses. We are constantly working on stocking up our warehouses with as many products as we can, but you can probably imagine this is not always possible with 1800+ products and 4 warehouse locations. Rest assured, you will get all your items.

Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes between 2-4 weeks, so you can estimate that it will take about that long from the time your package ships until you'll receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

The tracking number says delivered, but I haven't received my order?

All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office. Do you still have a question?

Email us at: support@projectfersen.com

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